Methodological Issues in the Content Analysis of Computer Conference Transcripts
12 (1): "Part II of the Special Issue on Analysing Educational Dialogue Interaction"
This paper discusses the potential and the methodological challenges of analyzing
computer conference transcripts using quantitative content analysis. The paper is divided into
six sections, which discuss: criteria for content analysis, research designs, types of content,
units of analysis, ethical issues, and software to aid analysis. The discussion is supported with a
survey of 19 commonly referenced studies published during the last decade. The paper is
designed to assist researchers in using content analysis to further the understanding of teaching
and learning using computer conferencing.